FAQs
Frequently asked questions
Shipping, orders, returns and how AirGrip works, answered plainly.
Contact
Contact & Support
How can I contact Tezz?
You can email us at support@tezz.com — our customer service team will be happy to help with whatever you need.
Delivery
Shipping
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from Hong Kong.
When will my order be processed?
Orders are processed Monday through Friday and shipped the next business day after processing. Please allow 1–3 business days for processing, plus extra time during holidays and sale seasons. We don't ship on weekends.
How long will it take to receive my order?
Due to demand, orders typically take 2–4 weeks to arrive.
What if I don't receive my order?
If you don't receive your order within 30 days of shipping, you're eligible for a full refund.
Will I be charged customs and taxes?
Prices on our site are listed tax-free in US Dollars. You may be responsible for duties, taxes, and customs fees once your order reaches your country, determined by your local customs office. These charges are your responsibility and aren't covered by us. We're also not responsible for delays caused by customs in your country — for details, contact your local customs office.
Your order
Orders & Payment
Can I change or cancel my order?
Since we process orders quickly, changes or cancellations must be requested within 12 hours of placing your order. Requests after this window can't be accommodated. If your order has already shipped, it can be returned for a full refund once received.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX) and PayPal.
Peace of mind
Returns & Refunds
How do I return an item?
Contact us at support@tezz.com and we'll walk you through the process.
What if the item I received is defective, incorrect, or damaged?
Contact us with your order number, photos of the item, and any related details. We'll do our best to resolve it as quickly as possible.
When will I receive my refund?
Refunds are credited to your original payment method. If paid by credit or debit card, refunds are sent to your card-issuing bank within 7–10 business days of us receiving your return or cancellation request. Processing time after that depends on your bank. If you haven't received your refund after that window, contact your card-issuing bank directly — it can occasionally take a little longer to post.
The product
About AirGrip
Will it stay on all night?
The pads are designed to hold comfortably through the night. Clean, dry skin helps, so wipe your nose before you apply them.
Will it irritate my skin?
The pads are gentle and nothing goes inside your nose. If your skin is very sensitive, try one pad first and stop using it if you notice irritation.
Will it stop my snoring?
AirGrip helps you breathe more easily through your nose. Snoring can also come from the throat, so we do not promise it will stop yours. AirGrip is not a medical device and does not treat sleep apnea or any medical condition.